Listing Description

This Company provides call center solutions for a list of premier Canadian clients using innovative, best in industry technology and specialized employees which are seamlessly linked together to create an international network.

The integrated structure offers complete business solutions by maintaining 24/7 call routing, expert management and predictive dialing systems.

The Company provides both inbound and outbound programs.
The core services offered by the Company are direct marketing (outbound calls), which entails calling potential customers in order to make a sale on behalf of the clients and customer service (inbound calls), which primarily entails taking orders on behalf of its clients.

The Company's revenues are primarily based on time rather than sales performance. Strong measurement metrics and rigorous internal employee training programs have created a very strong customer and employee retention rate.

The main center is strategically located in Toronto, Canada. The Company's clients are situated in geographically diversified areas within Canada. The business was founded in 2002 by two
operating partners who own the shares. The partners have determined that the Company would grow faster in the hands of a larger entity that could leverage their work to date. They are willing
to work with an acquirer to continue to build the business.

The outbound business is growing in an industry which will not be impacted by the DNC (Do Not Call) legislation that will come into effect in Canada in September 2008. The inbound business is growing very quickly and is not subject to legislation. The company has service contracts with all of its customers that allow for predictive planning and financial modeling.
Each new contract that is signed by the Company represents enhanced net income.
Sales Current Year: CAD $2.8M
Normalized EBIDTA CAD $725K
This is an exciting opportunity for a company to gain a foothold in North America with immediate access to a great client list.

Listing Details

Sector: Business Software and Services

Employees: 20 +

Revenue: $2,5 - 5 Million

Location: The United States and Canada - Ontario